Returns & Exchanges Policy for juliebrookshire.com
Last Updated: [Date]
1. Return Eligibility
- Items must be returned within 14 days of delivery
- Products must be unworn, undamaged, with all original tags and packaging
- Proof of purchase (order number or email confirmation) required
2. How to Initiate a Return
- Log in to your account at juliebrookshire.com/returns
- Select items for return and print prepaid return label
- Pack items securely and ship within 7 days
3. Refund Processing
- Refunds issued within 5 business days of receipt
- Original payment method will be credited
- Shipping fees are non-refundable
4. Exchange Policy
For size/color exchanges:
- Select “Exchange” during return process
- Choose replacement item (subject to availability)
- No additional shipping fees for first exchange
5. Non-Returnable Items
Cannot be returned:
- Final sale items (marked “SALE”)
- Personalized/customized products
- Intimate apparel (for hygiene reasons)
6. Damaged/Defective Items
If you receive a defective product:
- Contact us within 48 hours of delivery
- Provide photos/video of the issue
- We’ll arrange free return shipping
7. International Returns
Customers outside our primary market:
- Responsible for return shipping costs
- May incur customs fees
- Refunds processed in original currency
8. Return Status Tracking
Check your return status at juliebrookshire.com/track-return